With MF Communications we can keep your businesses telecommunications going now and long into the future. Supporting the latest phone systems to even the oldest phone systems.

Whether it is just a handset cord that needs replacing or a system board that has shorted. Moving office, looking for an update, software, programming, New Installation, or just a good old checkup we can help with our professional and qualified engineers.

Why have a maintenance & repair agreement for your phone system?

While your phones aren't working - your competitors phones are.

Support is available at levels to suit budget and criticality.

Maintenance Service Contracts
Hardware cover Mon-Fri (excl Bank Holidays) 08.30-18.00 Working Hours Cover *
Hardware cover Mon-Sun (inc Bank Holidays) 24 hours per day
System crash response 8 hours *
System crash response 4 hours *
Man on site in 4 hours
Other system faults response 16 hours *
Other system faults response time 8 hours *
Handset Faults - Business post out service

Definition of System Crash

System Crashes are classified as a 50% or more failure of any part of the system and/or applications such as voicemail and Contact Centre Manager - where these applications are specifically included in the system maintenance contract. For example, if over half of the external trunk lines fail as a consequence of the system PRI modules, this is determined to be a system crash. Similarly, if over half of the phones ceased to operate then this would be responded to as a system crash. Alternatively if an IP Controller failed this would result in a complete failure of the system i.e. > 50% this is determined to be a system crash.

Other system faults

All other system faults can still be logged 24 hours a day, 7 days a week, but are subject to the appropriate SLA response to site by an engineer as detailed in the service description. "Other system faults" are determined to be any other maintenance call which falls outside of the clearly stated system crash parameters above.

Handsets

All of the above services exclude support of handset, which will be covered on a Business post out service.

* Working Hours (08.30 - 18.00)

Contact us now for honest advice to help your business.

Telephone systems - Low Cost Calls - Maintenance & repair - Installation

MF Communications 0844 824 8757 or contact us.

Your one-stop shop for your telecom needs.

Check out our Leased cost routing page Low cost calls and see how you can also save money on your line rental and call costs!