When you think about Disaster Recovery Planning, what comes to mind?
- Imagining the worst case scenarios
- Making sure your organisation is ready to cope with them
- Protecting your data and network
- Protecting your employees and assets
- Keeping the business open to customers
How well and for how long would your business perform if your telephone system went down?
The telephone is still a primary channel of customer contact for most businesses. During a disaster, without some method of continuing to carry on customer interaction, you’ll quickly be under pressure to service clients. Does your Disaster Recovery Plan include telecoms?
With minimal cost and time, you can put together a Telecoms Disaster Recovery Plan, giving you peace of mind that you can still service your client base. Think of the cost of losing a client.
MF Communications can help you put systems into place in order to protect your business from unavoidable disasters
Stay in contact with customers:
- Call divert – manage inbound calls via a web-based portal, diverting inbound calls to another location if your main office has to close in the event of an incident. You can also add pre-recorded announcements to advise callers of any changes to service during this time.
- Stay in touch – access your normal contact lists from any device, so you can stay in touch with your customers using your normal numbers.
- Inform your customers – quickly inform your customers and your staff of the arrangements that you have in place during the service incident.
Keep your business up and running
- Create a Business Continuity and Disaster Recovery Plan designed specifically for your communications and give your customers the confidence you’ll always be there if they need you.
- Stay connected – in the event of a loss of your main connectivity to the internet, by deploying the most reliable solutions around.
The main objective of any Disaster Recovery Plan is to minimise downtime and data loss
If your business doesn’t have a Disaster Recovery Plan, you need to ask yourself, ‘What would happen to my business, if I lost everything?’
Planning to avoid infrastructure failure means identifying the weak spots and regularly testing the plans you put in place. Should disaster strike, employees need to know who is responsible for what and this should all be documented in advance, so everyone is clear. There are many information guides, structured plans and free downloads available on the internet to help you create a Disaster Recovery Plan for your business.
For more information, please email MF Communications or call 01892 514687 and ask to speak to one of our UK business consultants.