Nortel M2216D Digital Phone

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Manufacturer: Nortel Category: M2000 Product Code: NT2K18CN

The Nortel M2216D Digital Phone (product code: NT2K18CN), is also known as BT Nortel Meridian M2216D or Meridian Norstar M2216D.

It is a multi line, digital phone that is compatible with the Meridian Option telephone system and specifically designed for Call Centres It has an array of features, such as dual headset jacks for use by both supervisor and agent to assist in monitoring and training. In addition the M2216D can be connected to a PC to run CAI applications, which are supported by Meridian Call Centres.  This enables computer records and scripts to be matched to incoming calls and displayed at individual agent workstations.  

The Nortel M2216D comes in three colour options: black (NT2K18CN-03),  Ash (NT2K18CN-35) and Grey (NT2K18CN-93).

The Nortel Meridian M2216D telephone can be customised by agents and supervisors in order to provide an optimum level of customer service.  

MF Communications supply a range of Nortel Meridian and Meridian Norstar phones and PBX spares. All come fully tested and refurbished, along with a full warranty. They can be shipped worldwide.

Please quote Nortel M2216D or part number NT2K18CN when ordering.

MF Communications stock a complete range of Nortel M2XXX Series business phones and phone accessories including:

Option M2216 Phone 

Option M2616 Phone 

Option M2616D Phone 

Option M2616D Non-Inline Phone

Option M2008 Phone

Option M2006 Phone

Option 2 Series Key Lamp Module

LCD Display for M2000 Range 

Handset & Cord for M2000 Range

Available Nortel M2216D Digital Phone Product Options


Black Ash Grey
Key Features
Delivery InformationInfo
  • Variety of configurations designed specifically for the call centre environment
  • 16 Programmable line/feature keys
  • Dual handset
  • Headset Facility
  • Built-in display for call related statistics

At MF Communications we offer a full one year warranty* on all new, remanufactured and refurbished products.

We offer after sales support** and advice from answering simple user questions to full system programming services. These services are maintained through a combination of online support documents and a full range of business telecoms services, including our maintenance and support services.

We will do all we can to offer our assistance with any problems you may encounter.

MF Communications has built its reputation on offering customer satisfaction.  So if you are a customer with a problem, we want to know about it.  You can contact us by calling  +44 (0) 1892 514687  or email

*some DECT telephones & untested equipment has a reduced time period warranty.

**where relevant to products/services offered.

UK Delivery

We aim for next day delivery. Any order placed before 1.00 pm on any business day (Monday - Friday excluding Bank Holidays) should be delivered the next business day before 5.30 pm (assuming the item is in stock).

Worldwide Delivery

We ship worldwide from our UK warehouse. All international shipment charges are quoted per parcel. If your order exceeds the standard parcel size further shipment charges will be due before the order can be shipped. We will contact you directly with any additional shipment charges are due.

Read more information on UK and Worldwide Delivery.

  1. The Customer is required to inspect all goods upon receipt and to notify MF Communications Limited of any defects or complaints within 7 days of receiving goods.
  2. It is the responsibility of the customer to ensure the safe return of faulty or incorrect goods to MF Communications Limited.
  3. All goods returned must clearly state customers name, order no, telephone number, fault details and proof of purchasing. These goods must be in MF Communications Limited’s original packaging and condition, with original insertions, fixtures and parts. Failure to do so will result in the refund being invalidated.
  4. We use tamper proof labels which are stuck to each item sold by MF Communications Limited. This ensures that goods have been purchased from MF Communications Limited. When the label is peeled back MF Communications Limited Company details sticks to the glue and the label will then say void. No goods will be accepted back unless this label in intact.
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If you are currently experiencing a line fault or having a problem with your phone system or handsets, please complete the form below or call 01892 501376, and a member of our team will contact you straight back (mainland UK only).