The benefits of using telecommunications in Businesses

Telecommunications enables businesses to communicate effectively with both customers and employees.

Harnessing the power of voice calling - MF Communications

Photo via RaHul Rodriguez/Flickr

Without telecoms, companies would be unable to deliver high standards of customer service and with the addition of mobile telecommunications, organisations can be more flexible with the way their employees work and collaborate with each other. The use of smartphones gives employees new levels of productivity and capability whilst on the move.

The telephone remains an important element of a customer service strategy.

Websites are unable to gauge emotions. They don’t connect with users in the same way a conversation can. As social beings, humans respond to direct contact and conversation in a way that can never be achieved in a fully digitalised world. A digital-only approach has limitations in that it neglects the need to emotionally engage with consumers.

Call management techniques can handle incoming calls quickly, even when lines are busy, routing calls to employees with the right skills to deal with the inquiry. Being able to reassure customers by talking to them directly is important. They also know if they telephone you, they will get an answer to their query, rather than having to wait for an email that may or may not have been received.

Collaboration between different departments can help your company improve performance.

In areas such as new product development, customer relationship management or quality initiatives, full cooperation with other departments within the business is often essential. Telecommunications is an important aspect of maintaining momentum amongst project teams, allowing them to make important decisions. Members unable to attend meetings can join a teleconference or a Web conference if they have a smartphone or computer with Internet connectivity.

Remote working is ideal for employees in sales, technical and service teams.

Mobile telecommunications can assist people who spend a large portion of their working days with colleagues, visiting customers, working at home or travelling. It is important to be able to continually communicate with customers and fellow employees whilst on the move or away from the office.

In addition to having access to the company’s network and all their documents, employees can also connect their office phone or extension to their smart phone, tablet, laptop or desktop computer i.e. wherever there is a wifi connection.

Whenever someone calls their work phone, it will automatically be diverted straight to whatever device they are using, wherever they are. This means no calls are missed and it reduces the risk of losing custom just because someone is not at their desk.

As smartphones become increasingly sophisticated, mobile telecommunications is becoming an integral part of the way organisations communicate. Employees can use the same device to access data, send and receive emails, work on documents or participate in multimedia conferences.

Finding the best deal for your telecommunications requirements.

Businesses currently considering changing their telecoms supplier should make sure they do their homework to find the best deal:

  • Speak to a reputable local provider that offers a solid support structure and a comprehensive product offering.
  • What products do they offer and how will these be useful for your business? Your provider should be an expert in its field and able to recommend products and new technology to benefit your organisation.
  • Your telecoms provider should assist in growing your business and help make it more efficient. Flexibility and scalability are important. You should be able to upgrade, add services or select new product options as and when you need to, in order to grow your business.

Whilst all telecoms providers may have the occasional outage due to weather or unforeseen circumstances, their ability to repair the service while minimising the impact on your business is testament to the type of organisation they are.

A good telecoms providers will value customer service and should always be on hand to answer your questions or concerns.

Cheapest is not necessarily always the best option when it comes to telecommunications contracts. Make sure you are getting the most out of your business contract. Speak to the experts, visit their operational centre and build a telecommunications solutions tailored to your exact needs.

Talk to the experts at MF Communications for all your business telecommunications needs, including mobile communications and remote working options, business telephone systems and low cost line rental.